At Soulively, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a straightforward return or exchange process.

1. Eligibility for Returns & Exchanges

• Time Frame: You have 30 days from the date of delivery to request a return or exchange.
• Condition: Items must be unused, unworn, and in their original condition, including all tags, packaging, and accessories.
• Non-Returnable Items:

2. How to Initiate a Return or Exchange

1. Contact Us:
   Reach out to our customer support team at wecare@soulively.com. Please include your order number, the item(s) you wish to return or exchange, and the reason for your request.
2. Return Merchandise Authorization (RMA):
   Once your return request is approved, we will issue an RMA number along with detailed instructions on how to return your item.
3. Shipping the Item:
   Securely package the item and include the RMA number. You are responsible for the return shipping costs unless the return is due to an error on our part (such as receiving a defective or incorrect item).

3. Inspection and Processing

• Inspection:
  Upon receiving your return, our team will inspect the item to ensure it meets our return criteria.
• Refunds:
  If your return is approved, we will process a refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the return is due to our error.
• Exchanges:
  If you wish to exchange an item for a different size, color, or style, please indicate your preference when you contact us. If there’s a price difference, we will either charge or refund the difference accordingly.

4. Defective or Damaged Items

• If you receive an item that is defective or damaged, please contact us immediately with photos and a description of the issue.
• We will work with you to offer a replacement, exchange, or refund as needed, and we will cover the return shipping costs in such cases.

5. Need Help?

Our team is here to support you throughout the process. If you have any questions or need assistance, please don’t hesitate to contact our customer support team.

Email: wecare@soulively.com

Thank you for choosing Soulively. We value your trust and are committed to ensuring a positive shopping experience.